How does shipping work?
Pro At Home partners with global merchants and artisans in order to provide you the best prices and the best home workout products. This means that your order is shipped from global areas such as Asia, Europe and USA via our partnership with USPS.
Because we ship directly from our partners in these countries, your item may take 3-4 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please e-mail us for tracking) :)
We offer international shipping options too - no matter where you are, you can buy from us!
What methods of payment do you accept?
We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).
How can I track my order?
When your order shipped, you should have received a Shipping Confirmation e-mail from firstname.lastname@example.org with your tracking number in it.
Can't find your e-mail? Send us a quick note at email@example.com and we'll resend it!
The tracking number for my order stopped updating, what happened?
If you're buying from outside of the U.S., your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!
What if I need to return something?
No worries! Contact Us and we'll help guide you through the process to send the item back.
How do we contact you with press inquiries?
Send us an e-mail through the Contact Us form and we'll get back to you as soon as we can.